If Probate Plus on your PC is having difficulty reaching the CloudLM licensing service you may see error 6610 or 6602. In almost all cases this is due to a firewall blocking traffic to the CloudLM service.
The CloudLM service operates over TCP & UDP port 6260.
1. FIREWALL: If you have a firewall in place that is blocking port 6260 on these protocols then you may get a communication failure with the CloudLM server and the 6610 / 6602 error will display.
Your IT department will be able to check whether the firewall is blocking this port.
NB: If your firewall is adjusted to allow traffic then be sure to restart Probate Plus so that any cached connection to the CloudLM server is refreshed.
2. NETWORK PROTOCOL: It is possible that even though your firewall is allowing traffic, a UDP connection is unable to be established and a 6610 / 6602 error will be triggered. In this case, you can force TCP communication by creating a file called ADS.INI in the same folder as the Probate Plus application (prowin32.exe) with the following lines: