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  1. Probate Plus support
  2. General support (non version-specific articles)
  3. Errors and Troubleshooting

Errors and Troubleshooting

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  • I/O error 123 - when trying to open form or document
  • Probate Plus can't detect / connect to a 3rd party application such as Word, Acrobat or forms software
  • Probate Plus icon is on taskbar, but main window doesn't appear on-screen?
  • Error 262 returned when applying ADS licence codes with adsstamp utility
  • Installer reports: "Setup resource decompression failure" ?
  • CloudLM 7078 error
  • CloudLM 7082 error (user authentication failed)
  • Script error when checking for updates
  • CloudLM login - forgotten credentials
  • Why can I only see one estate in my list of matters?
  • Reports hang at 75% completed
  • CloudLM 6610 error (did not respond in a timely manner) or 6602 (client comm layer timed out waiting)
  • Unable to print report (access violation)
  • Auto-completion of contacts when entering expenses or legatees slows system (PPv5)
  • Access Violation message
  • Rounding up and uneven division of figures
  • Wrong "prepared and presented by" name shown on accounts coversheet (PPv5)
  • Menu items missing or corrupt (PPv5)
  • Form filling - troubleshooting (PPv5)
  • Error stating "is not a valid floating point value" (PPv5)
  • Error message re connecting to Word - 'Probate Plus tried 20 times' (PPv5)
  • Erroneous person's name appearing in reports (PPv5)
  • Database error 7008 (PPv5)
  • Cannot add income to an asset? (PPv5)
  • "0 index out of bounds" error when filling form (PPv5)
  • Currency symbol and/or date format is wrong
  • Cannot delete a liability (that is linked to an asset)
  • Error L0534
  • When recording accrued income why are input boxes hidden?
  • Cannot detect a fill and save edition of Adobe Acrobat (when BOTH Acrobat Reader and Standard/Pro are installed)
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